Privacy Policy

At Trade Winds Consulting, we take the privacy and security of your information seriously. As an international trade consulting and trade-intelligence platform, we may handle not only personal information but also sensitive business and trade information.

This Privacy Policy explains what information we collect, how we use and protect it, when we share it, how long we retain it, and the choices and rights available to you.

This Privacy Policy applies when you:

• Visit our website at twconsulting.in
• Use our applications, software, platforms, or other online services
• Engage us for international trade consulting or related services
• Create or use an account with us
• Upload documents or other business information
• Communicate with us through email, meetings, forms, or other channels
• Participate in our sales, marketing, events, or other business activities

If you have questions about this Privacy Policy or our data practices, please contact us at aditya.kashikar@twconsulting.in.

1. Information We Collect

The information we collect depends on how you interact with Trade Winds Consulting.

Information You Provide

We may collect the following categories of information:

Contact Information

• Name
• Email address
• Telephone number
• Mailing or business address

Business and Trade Information

• Company name
• Job title or role
• Industry
• Country or markets of operation
• Business address
• Product descriptions
• HS codes and related classification information
• Import and export information
• Other information you provide in connection with our trade consulting or intelligence services

Service Documents

Where required for our services, you may provide documents such as:

• Licenses
• Permits
• Certificates
• Financial statements
• Trade documentation
• Accreditation or compliance records
• Other business documents you choose to upload

Account Information

• Username or email address
• Password and authentication information
• Notification preferences
• Account settings

We do not intentionally store payment card information ourselves where payment processing is handled by a third-party payment provider. Where applicable, payment or billing information may be processed by our payment providers in accordance with their own privacy policies and security practices.

Communications

We may retain information contained in emails, messages, meeting notes, support requests, inquiries, and other communications you have with us.

Information Collected Automatically

When you use our website or services, certain information may be collected automatically, including:

• IP address
• Browser and device type
• Operating system
• Language and regional preferences
• Pages or features accessed
• Usage and interaction data
• Referring URLs
• General location information
• Security and diagnostic information

We use this information to operate our services, understand usage, maintain security, troubleshoot problems, and improve our platform.

2. How We Use Your Information

We use information we collect for legitimate business and service-related purposes, including to:

• Provide, operate, and maintain our services
• Create and manage user accounts
• Authenticate users and secure account access
• Provide international trade consulting and trade-intelligence services
• Analyze products, markets, and trade opportunities based on information you provide
• Generate business insights and recommendations tailored to your requirements
• Process payments and issue invoices
• Respond to inquiries and provide customer support
• Communicate service updates, administrative information, and relevant promotional communications where permitted
• Manage notifications and user preferences
• Improve our products, services, software, and user experience
• Monitor, detect, investigate, and prevent fraud, misuse, unauthorized access, and security incidents
• Maintain records required for accounting, legal, regulatory, or audit purposes
• Enforce our agreements and protect our rights, property, users, and services
• Comply with applicable laws, regulations, legal processes, or government requests
• Publish testimonials or other customer content where you have provided appropriate consent

3. Artificial Intelligence and Automated Processing

Some of our services may use artificial intelligence, machine-learning systems, analytics, or other automated technologies to help deliver trade-intelligence and consulting services.

Depending on the service you use, information such as product descriptions, HS codes, business profiles, trade requirements, documents, or service-related queries may be processed by these technologies to:

• Identify relevant trade opportunities
• Analyze products or markets
• Generate insights or recommendations
• Assist with research and information retrieval
• Improve the functionality and performance of our services

Where we use third-party technology or AI providers to process information on our behalf, we take reasonable steps to require those providers to protect the information and use it only for authorized purposes.

We do not represent that AI-generated information is error-free or that automated outputs constitute legal, financial, customs, tax, or other professional advice unless expressly stated otherwise.

Where applicable law gives you rights regarding automated decision-making or profiling, those rights will apply.

4. How We Share Information

We do not sell your personal information.

We may share information in the following circumstances:

Service Providers

We may use trusted third-party providers for services such as:

• Cloud hosting and infrastructure
• Data storage
• Analytics
• Authentication
• Payment processing
• Communications
• Customer support
• Security
• AI or machine-learning services
• Other technology and operational services

These providers may process information on our behalf and are expected to maintain appropriate safeguards.

With Your Direction or Consent

We may share information when you request or authorize us to do so, or where you have otherwise provided consent where consent is required.

Legal and Regulatory Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable law or regulation
• Respond to valid legal requests
• Cooperate with regulators or government authorities
• Establish, exercise, or defend legal claims
• Protect the rights, safety, or property of Trade Winds Consulting, our users, or others

Business Transactions

If Trade Winds Consulting is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable legal requirements.

5. Protection of Your Trade and Business Data

We recognize that information submitted through our services may contain confidential or commercially sensitive business information.

We implement reasonable technical, organizational, and administrative safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or destruction.

Depending on the service and system involved, these measures may include access controls, authentication mechanisms, encryption, monitoring, logging, and security practices designed around least-privilege and zero-trust principles.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. You should also take reasonable steps to protect your account credentials and devices.

6. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Different categories of information may therefore be retained for different periods.

For example:

• Account and profile information may be retained while your account is active and for a reasonable period afterward.
• Business and trade information may be retained for as long as necessary to provide the relevant services and fulfill contractual, operational, or legal requirements.
• Uploaded documents may be retained according to the requirements of the relevant service or workspace.
• Billing and transaction records may be retained for accounting, tax, audit, or legal purposes.
• Security, fraud-prevention, and audit records may be retained where reasonably necessary to protect our platform and satisfy legal or regulatory requirements.

When you request account deletion, we will remove or anonymize information from active systems where reasonably possible and where we are not required to retain it.

Certain limited information may be retained temporarily for example, an email address or other identifier in a secured deletion or suppression record to prevent unauthorized re-registration, fraud, abuse, or other platform-integrity issues.

Where specific workspace, trade, or audit records must be retained for regulatory or contractual purposes, they may remain stored for the applicable retention period before being securely deleted or anonymized.

7. International Data Transfers

Trade Winds Consulting may use service providers or infrastructure located in countries other than the country in which you are located.

As a result, your information may be transferred to, stored in, or processed in other jurisdictions that may have different data-protection laws.

Where required by applicable law, we will implement appropriate safeguards for international transfers of personal information.

8. Cookies and Similar Technologies

Our website and services may use cookies and similar technologies to:

• Operate and secure our website
• Remember preferences
• Understand website usage
• Analyze performance
• Improve our services
• Support relevant communications and marketing where permitted

You may be able to control cookies through your browser or device settings. Some features may not function properly if certain cookies are disabled.

We currently do not respond to browser Do-Not-Track (DNT) signals because there is no universally accepted technical standard for responding to them.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, which may include the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Request portability of certain information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications

You may exercise applicable rights by contacting us at aditya.kashikar@twconsulting.in.

We may need to verify your identity before completing certain requests. We will respond within the timeframe required by applicable law and, where no specific timeframe applies, generally within 30 days.

Some requests may be subject to legal or regulatory limitations. For example, we may need to retain certain information to comply with legal, accounting, security, or regulatory obligations.

10. Marketing Communications

We may send administrative and service-related communications that are necessary to operate your account or provide our services.

Where permitted by law, we may also send promotional communications. You can opt out of marketing communications by using the unsubscribe mechanism provided in the communication or by contacting us directly.

Opting out of promotional communications will not prevent us from sending important service, security, transactional, or administrative messages.

11. Account Security

You are responsible for maintaining the confidentiality of your account credentials and for taking reasonable precautions to protect access to your account.

If you believe your account or information has been accessed without authorization, please contact us promptly at aditya.kashikar@twconsulting.in.

We will take reasonable steps to investigate and respond to suspected security incidents in accordance with applicable law and our internal security procedures.

12. Third-Party Services and Websites

Our services may contain links to or integrations with third-party websites, applications, platforms, or services.

We are not responsible for the privacy practices, security, or content of third-party services that we do not control.

We encourage you to review the privacy policies of third parties before providing them with personal information.

13. Children's Privacy

Our services are intended for businesses and professional users and are not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements, or security practices.

When we make material changes, we will take reasonable steps to provide appropriate notice, where required by law.

The updated Privacy Policy will be posted on this page with a revised Effective Date.

15. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or our handling of personal information, please contact:

We take privacy and the protection of your personal and business information seriously and will make reasonable efforts to address your concerns.