Cancellation & Refund Policy

1. Cancellation Policy

• Clients may request cancellation of the consulting service at any time before the scheduled consultation, work commencement, or applicable milestone begins.
• Cancellation requests must be submitted in writing via email to aditya.kashikar@twconsulting.in.
• If the Consultant needs to cancel or reschedule a consultation or milestone, the client will be notified as soon as reasonably possible.
• Where the Consultant cancels or reschedules, an alternative date will be proposed or, where appropriate, a refund will be provided for the affected services.

2. Refund Policy

• Full Refund: If the client cancels before any consultation, work, or milestone has commenced, the client will be entitled to a full refund of the consulting fees paid for the unused services.
• Partial Refund: If the client cancels after one or more consultations, milestones, or other agreed services have been completed, any refund will be calculated based on the services already delivered and the remaining unused services. An applicable administrative fee may be deducted where stated or agreed upon.
• No Refund: No refund will be issued once all services included in the applicable milestone or consulting program have been delivered, or where the consulting process has been substantially completed.

3. Discontinuation of Services by the Consultant

If the Consultant is unable to continue providing the agreed consulting services due to unforeseen circumstances or other valid reasons, the client will be refunded for any prepaid services that have not yet been delivered.

4. Exceptions

No refund will be provided solely because the client is dissatisfied with the outcome or results of their international trade activities.

The Consultant provides professional guidance, advice, and support but does not guarantee a particular commercial, financial, regulatory, or business outcome. Results may depend on external factors, including market conditions, customer decisions, government policies, regulations, suppliers, buyers, and other circumstances beyond the Consultant's reasonable control.

5. Refund Process

• Approved refunds will generally be issued using the same payment method used for the original transaction, unless otherwise agreed by both parties.
• Refunds will be initiated within a reasonable period after the cancellation and refund request has been approved.

6. Amendments to this Policy

The Consultant reserves the right to update or amend this Cancellation & Refund Policy from time to time. Any changes will apply to services purchased after the updated policy takes effect and will not retroactively affect services already purchased unless otherwise agreed by the client.